Policy · Updated 21 August 2026
Cancellation & data retention
Leaving should be as clear as joining. This page explains how to cancel a paid plan, what happens to your health data afterwards, and how long we keep each type of record.
The short version
Cancel any time, keep the period you paid for
Cancelling stops the next renewal. Plus or Care+ features stay active until the end of the current billing period, then your account moves to Free automatically.
Trials end without a charge
Cancel during the 14-day Plus trial and you are never billed. You keep your Free account and every log you made during the trial.
Refunds
Paid periods are non-refundable in part. If you were charged after cancelling, or a payment was taken in error, email support@emmenia.com within 30 days and we will refund it in full.
Export before you go
A one-tap export packages your cycle history, symptom logs, medication records and generated reports into a machine-readable file. No approval or waiting period.
How to cancel, export or delete
1. Cancel a subscription
Open Billing, choose Cancel membership, and confirm. Your plan stays active until the renewal date shown on the card, then reverts to Free. You can restart at any time.
2. Export your data
Open the Privacy Center and request an export. You get every log, report and setting in a structured file you can keep or hand to a clinician.
3. Delete your account
Deletion is permanent and separate from cancelling. It removes your health logs, reports and profile. Export first — we cannot recover a deleted account.
Data retention schedule
Cancelling a paid plan never deletes your health data — it only changes what features you can use. Data is removed when you delete your account, on the timelines below.
| Data | While your account is active | After account deletion |
|---|---|---|
| Cycle, symptom and care logs | Kept while your account exists so long-term trends stay accurate. | Permanently deleted within 30 days of account deletion. |
| Clinician reports and My Evidence results | Kept while your account exists; read-only after downgrading to Free. | Permanently deleted within 30 days of account deletion. |
| Wearable and sleep imports | Kept while your account exists; disconnecting a source stops new imports. | Deleted with the rest of your health data within 30 days. |
| Community posts | Pseudonymised at creation and never linked to your profile. | Content is removed or fully detached from your account on deletion. |
| Account and authentication records | Kept while your account exists. | Deleted within 30 days, except minimal records needed for fraud prevention. |
| Billing and tax records | Held by our payment processor for the life of the subscription. | Invoices are retained for 6 years to meet UK tax law, then deleted. |
| Backups | Encrypted rolling backups. | Deleted data ages out of backups within 35 days and is never restored into a live account. |
What changes when you downgrade
You keep
- All cycle, symptom, medication and care history.
- Forecasts, daily care plan, reminders and insights.
- Read-only access to Relief Lab and evidence reports you generated.
- Export and deletion controls, always free.
You pause
- Creating new Relief Lab protocol runs and clinician reports.
- New n-of-1 remedy scoring in My Evidence.
- Care+ telehealth credits and clinician review.
- Partner and provider sharing links stop resolving.
Questions or disputes
Email support@emmenia.com for billing, cancellation or refund questions, and privacy@emmenia.com for retention or erasure requests. We respond to data-subject requests within 30 days. This policy sits alongside our Terms of Service, Privacy Policy and security overview.