These Terms of Service ("Terms") form a binding agreement between you and the operator of Emmenia ("Emmenia", "we", "us", "our") and govern your access to and use of the Emmenia application, website, notifications, community spaces and related services (together, the "Service"). By creating an account, or by otherwise accessing or using the Service, you confirm that you have read, understood and agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Important health notice — not medical advice

Emmenia is a wellness and self-tracking tool, not a medical device and not a healthcare provider. Nothing in the Service constitutes medical advice, diagnosis or treatment. Cycle forecasts, fertile-window and ovulation estimates, symptom correlations, medication effect analyses, AI coaching responses and any other insight are informational and statistical only, may be inaccurate or incomplete, and must never be used as a substitute for professional judgement.

Not contraception. Fertile-window and ovulation predictions must not be relied upon to prevent or achieve pregnancy.
Not a diagnosis. The Service cannot detect, rule out or manage any medical condition.
Do not change treatment based on the app. Never start, stop or alter medication because of something Emmenia shows. Consult a qualified healthcare professional.
Emergencies. If you think you may have a medical emergency, or you are at risk of harming yourself or others, contact your local emergency services or a crisis line immediately. The Service, including community and support features, is not an emergency service and is not monitored in real time.

2. Eligibility and account registration

You must be at least 13 years old, and at least the age at which you can consent to processing of personal data in your jurisdiction (16 in parts of the EEA). Below the age of majority, you may use Emmenia only with the involvement of a parent or guardian where required by law.
You must provide accurate registration information and keep it current.
You are responsible for safeguarding your credentials and for all activity under your account. Notify us at security@emmenia.com if you suspect unauthorised access.
Accounts are personal. Do not share, sell or transfer your account, and do not create an account on behalf of someone else without their authorisation.
You may delete your account at any time from Settings; see section 12.

3. The Service and your licence to use it

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Service for your own non-commercial wellness purposes. We may add, modify, suspend or remove features at any time, and we may impose reasonable usage limits.

4. Your content and data

You own your content. The health entries, notes, posts and other material you submit ("Your Content") remain yours.
Licence to operate the Service. You grant us a worldwide, royalty-free licence to host, store, reproduce, transmit and display Your Content solely to operate, secure and provide the Service to you and to anyone you explicitly share it with. This licence ends when you delete the content or your account, except for copies retained in backups for the period described in the Privacy Policy or where retention is legally required.
Public content. Anything you post in community feeds, groups or support rooms is visible to other users and may be quoted, screenshotted or retained by them beyond our control. Do not post information you are not comfortable making public.
Accuracy. The quality of insights depends entirely on the accuracy and consistency of what you log. You are responsible for the data you enter.
Backups. We are not a data-of-record system for your medical history. Export your data periodically from the Data Export screen if you need a permanent copy.

5. Acceptable use

You agree not to, and not to permit anyone else to:

post unlawful, harassing, hateful, abusive, defamatory, sexually explicit, or knowingly false content, including medical misinformation or dangerous "treatment" advice;
impersonate any person, provider or organisation, or misrepresent professional credentials;
attempt to identify, de-anonymise, track, stalk or contact other users against their wishes, or disclose another person's private information;
solicit, advertise, spam, recruit for studies, or sell products or services in community spaces without our written permission;
use the Service to provide clinical care unless you are appropriately licensed and are using verified provider features in compliance with your professional obligations;
scrape, crawl, bulk-download, reverse engineer, decompile, or use automated means to access the Service, except through interfaces we officially provide;
probe, scan, overload, circumvent rate limits, bypass authentication or row-level security, or otherwise interfere with the Service's integrity or another user's access;
upload malware, or use the Service to train machine-learning models on other users' content;
violate any applicable law, regulation or third-party right.

We may remove content, restrict features, suspend or terminate accounts, and report unlawful activity, at our discretion and without prior notice where the risk warrants it.

6. Community and peer support

Community feeds, groups, direct messages and support rooms exist for peer support between users. Other users are not clinicians, their statements are their own, and we do not endorse or verify them. We use automated signals to help detect crisis or abusive content, but we do not pre-moderate, cannot guarantee that harmful content will be caught, and do not provide crisis intervention. Report concerning content through the in-app reporting tools or at support@emmenia.com.

7. AI features

AI features (coach, predictions, voice input, text-to-speech and similar) are optional and disabled until you give explicit consent.
When enabled, the inputs required for your request are sent to our AI sub-processors, as described in the Privacy Policy. You can withdraw consent at any time.
AI output is generated automatically, may be inaccurate, biased, outdated or fabricated, and is not medical advice. Verify anything important with a professional.
Do not submit other people's identifiable health information to AI features.
We may apply usage limits to AI features to keep them available and affordable for everyone.

8. Notifications, reminders and time zones

Reminders, cycle alerts and medication notifications are a convenience feature delivered on a best-effort basis. Delivery depends on your browser, device, operating system, network, battery settings, push service and your configured quiet hours and time zone. Do not rely on Emmenia as your only reminder for medication or clinical appointments. We are not responsible for missed, delayed or duplicated notifications.

9. Healthcare providers, sharing and third-party services

Any relationship you form with a healthcare provider through the Service is between you and that provider. We are not a party to it, do not practise medicine, and are not responsible for the advice or care they give.
Provider verification, where offered, is a limited administrative check and is not a warranty of competence, licensure status or suitability.
When you share records with a provider or partner, they receive the data you selected. Revoking a share stops future access but does not retrieve data already viewed, copied or exported.
Wearables, identity providers and other third-party integrations are governed by their own terms and privacy policies.
Content in the wellness, remedy, cultural-wellness and marketplace sections is informational. Traditional and herbal remedies can interact with medication; consult a professional before use. Any purchase from a third party is a transaction between you and that seller.

10. Intellectual property

The Service — including its software, design, brand, name, logo, text, illustrations, audio content and the arrangement of them — is owned by us or our licensors and protected by intellectual property laws. Except for Your Content and the licence in section 3, no rights are granted to you. Feedback you send us may be used freely and without obligation.

11. Fees

The Service is currently provided free of charge. If we introduce paid plans, we will present the price, billing period and cancellation terms clearly before you subscribe, and those terms will supplement these Terms. We will not begin charging for features you already use without notice and your consent.

12. Suspension, termination and deletion

You may stop using the Service at any time and delete your account from Settings. Deletion permanently removes your profile and health records from the live database, as described in the Privacy Policy, and cannot be undone — export your data first if you want a copy.
We may suspend or terminate your access if you materially breach these Terms, if required by law, or if your use poses a security or safety risk. Where practical and lawful, we will give notice and an opportunity to remedy.
We may discontinue the Service as a whole with reasonable advance notice and a window in which to export your data.
Sections that by their nature should survive termination (including sections 4, 10, 13, 14, 15 and 17) continue to apply.

13. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation. We do not warrant that any prediction, insight or AI output will be accurate, that data will never be lost, or that the Service will meet your requirements. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

14. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, data, goodwill, or for personal injury or health outcomes arising from reliance on the Service, whether based in contract, tort, strict liability or otherwise, even if we have been advised of the possibility of such damages. Our total aggregate liability arising out of or relating to the Service will not exceed the greater of (a) the amount you paid us for the Service in the twelve months before the event giving rise to the claim, or (b) fifty (50) euros. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, fraud, or your non-waivable statutory consumer rights.

15. Indemnity

If you use the Service other than as a consumer for personal purposes, you agree to indemnify and hold us harmless from claims, damages, liabilities and reasonable legal costs arising from your breach of these Terms, your misuse of the Service, or content you submit.

16. Changes to these Terms

We may update these Terms as the Service develops. The "last updated" date above reflects the current version. For material changes we will give notice in the app or by email before they take effect; continuing to use the Service afterwards means you accept the revised Terms. If you do not accept them, stop using the Service and delete your account.

17. Governing law and disputes

These Terms are governed by the laws of the operator's place of establishment, without regard to conflict-of-law rules. If you are a consumer resident in the EEA, the UK or another jurisdiction with mandatory consumer protections, you retain the benefit of the mandatory rules and the right to bring proceedings in the courts of your place of residence. Before starting formal proceedings, please contact us at support@emmenia.com so we can try to resolve the matter informally within 30 days.

18. General

Entire agreement: these Terms and the Privacy Policy are the whole agreement between us regarding the Service.
Severability: if any provision is unenforceable, the rest remains in force.
No waiver: failing to enforce a provision is not a waiver of it.
Assignment: you may not assign these Terms; we may assign them in connection with a merger, acquisition or transfer of assets, subject to the Privacy Policy.
Force majeure: we are not liable for delays or failures caused by events beyond our reasonable control.
Language: translations are provided for convenience; the English version prevails in case of conflict.

19. Contact

Questions about these Terms: support@emmenia.com. Privacy matters: privacy@emmenia.com. Security reports: security@emmenia.com.

These Terms are written in plain language to reflect how the Service actually works. They are not legal advice; the operator should have them reviewed by qualified counsel and insert its registered entity name, address and governing jurisdiction before commercial launch.